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FREQUENTLY ASKED
QUESTIONS
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What types of products do you offer?We offer a curated selection of clean beauty and wellness products, including skincare, body care, makeup, and lifestyle essentials.
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Do you ship internationally?Currently, we ship within Canada and US. Please check our Shipping Policy for details on delivery areas and timelines, or contact us for specific questions at hello@skin-ethos.com
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What is your return policy?We accept returns on eligible items within 14 of delivery. Products must be unused, in original packaging, and accompanied by proof of purchase. Please see our Returns Policy for more information.
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How can I book a service?Bookings for consultations, training, and other services can be made through our online booking portal or by emailing us directly at bookings@skin-ethos.com
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Do you offer wholesale or affiliate programs?Yes, we partner with beauty professionals and businesses. Contact us to learn more about our wholesale and affiliate opportunities.
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Are your products sustainable?Sustainability is at the core of Ethos & Essence. We work with brands that prioritize clean formulations, eco-friendly packaging, and ethical practices. For additional information on a specific brand, please feel free to contact us.
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How can I contact customer support?You can reach us via our Contact Us page or email us at hello@skin-ethos.com. We strive to respond within 2-3 business days, if not sooner.
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Do you offer gift cards?Yes, digital gift cards are available for purchase and can be redeemed online for products or services.
Have another question?
For any additional questions or concerns, please don’t hesitate to contact us at:
hello@skin-ethos.com
(604) 690-8248
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